Terms & Conditions and Privacy Policy
The present general terms and conditions of sale are relative to the company IT-TUN
Vocabulary
“Product” here refers to the different software and extensions published on the website. IT-TUN is a computer company. It publishes and distributes software and offers IT services.
“Customer” or “You” or “Users” refers to any individual or legal entity receiving the product or associated services likely to order or use our services and software.
“Service” means here a service realized by IT-TUN. Each service can be the object of a detailed proposal, specific and adapted to the customer.
The acceptance of the terms of this proposal by the customer has contractual value.
Maintenance
Access by download to major and/or minor updates, and unlimited access to technical support, by telephone (+216 55 617 838 / +216 23 188 522) and via email (contact@it-tun.com). The company IT-TUN ensures the maintenance of the published software.
Functional support
The functional support service is a complement to the maintenance contract. It is intended to treat all the requests not covered by this maintenance contract, namely the requests for non “technical” support: questions of use, advice and optimization of parameterizations, complements of training…
Field of application
The present general conditions of sale are applicable to the sale of our software and associated services. They are applicable in their entirety to any contract concluded between IT-TUN and its end customers, regardless of the place of delivery. Any condition contrary to the present general conditions of sale, set out by the purchaser in his general conditions of purchase or in any other document, shall be unenforceable against IT-TUN, regardless of when it may have been brought to its attention. Without the express prior agreement of IT-TUN, we shall not accept any deviation from the present general conditions of sale. IT-TUN reserves the right to modify these general sales conditions at any time, without prior notice.
Prices
The prices of the product and the services are indicated in your currency excluding taxes. They are the subject of a detailed list that can be transmitted to the Customer on request. For any product we calculate the price excluding taxes automatically on the invoice. Customs duties or other local taxes or import duties or state taxes that may be due are payable by the customer. These rights and sums are not under the responsibility of IT-TUN.
Promotional prices and discounts
We may offer promotions and/or discounts on our products at fixed and delimited periods. If several promotions and/or discounts are in progress, IT-TUN will offer the customer the most advantageous promotion and/or discount. Promotions and discounts are not cumulative. IT-TUN reserves the right to modify its prices at any time.
We invoice the products and services on the basis of the rates in force on the date the order is registered. The information relating to the prices and the availability of the products can be the subject of modifications. It is given as an indication only.
Orders
IT-TUN undertakes to accept all orders under the terms of these general conditions of sale, whether received by mail, fax or email.
Any order placed with IT-TUN is firm and definitive for the customer as soon as IT-TUN receives a valid order form, i.e., one that mentions all the following indications: “Good for Agreement”, identification of the signatory and signature and, for companies, their stamp.
IT-TUN reserves the right to cancel any order from a customer with whom there is a dispute concerning the payment of a previous order. Upon receipt of the customer’s order, IT-TUN will send the corresponding invoice(s) by mail.
Invoicing and payment
In the absence of a detailed written dispute received within three weeks of the date of issue of the invoice, the latter shall be deemed to be due in full on its due date without any other possible recourse. Payment is due on the due date indicated on the invoice. We do not grant any discount for early payment.
You can pay your invoices using your credit card on our FastSpring payment integration. In case of non-payment on the due date, IT-TUN will demand immediate payment of all outstanding invoices. Late payment may also result in the suspension of orders and deliveries in progress and the withdrawal of any possibility of payment period as mentioned above, or even the return of the products.
Collection of information
We collect information when you make a purchase. The information collected includes your name, email address, phone number, and/or credit card information.
In addition, we automatically receive and record information from your computer and browser, including your IP address, your software and hardware, and the page you request.
Use of information
Any information we collect from you may be used to:
- Customize your experience and meet your individual needs
- Improve our site
- Improve customer service and your support needs
- Contact you via email
- Send you our newsletter
E-commerce privacy policy
We are the sole owners of the information collected on this site. Your personal information will not be sold, exchanged, transferred, or given to any other company for any reason, without your consent, other than what is necessary to fulfill a request and/or transaction, such as to ship an order.
Do we use cookies?
Our cookies improve access to our site and identify repeat visitors. In addition, our cookies enhance the user experience by tracking and targeting user interests. However, this use of cookies is in no way linked to any personally identifiable information on our site.
Unsubscribe
We use the e-mail address you provide to send you information and updates regarding your order, occasional company news, the newsletter, information about related products, etc. If at any time you wish to unsubscribe and no longer receive emails, detailed unsubscribe instructions are included at the bottom of each email.
Consent
By using our site, you consent to our privacy policy and terms & conditions